EVX-Mobility BV – General Terms and Conditions
Company: EVX-Mobility BV
Company / VAT number: BE 1029.867.014
Registered office: Emile Vanderveldestraat 24/6.2, 2850 Boom, Belgium
Antwerp store: Frankrijklei 45, 2000 Antwerp, Belgium
Boom store: Hoogstraat 3, 2850 Boom, Belgium
Website: evx-mobility.be
E-mail: info@evx-mobility.be
Telephone: +32 492 93 25 28
Last updated: 20 August 2026
EVX-Mobility maintains separate Return and Withdrawal, Privacy and Cookie Policies. These policies apply in addition to these General Terms and Conditions where relevant.
1. Identity, Definitions and Scope
1.1 EVX-Mobility
These General Terms and Conditions apply to EVX-Mobility BV, company/VAT number BE 1029.867.014, with registered office at Emile Vanderveldestraat 24/6.2, 2850 Boom, Belgium.
EVX-Mobility operates physical stores at:
Frankrijklei 45, 2000 Antwerp, Belgium; and
Hoogstraat 3, 2850 Boom, Belgium.
EVX-Mobility also sells products and provides services online through evx-mobility.be.
1.2 Definitions
For the purposes of these General Terms and Conditions:
“EVX-Mobility” means EVX-Mobility BV.
“Customer” means any natural or legal person purchasing a Product or Service from EVX-Mobility.
“Consumer” means a natural person acting mainly for purposes outside his or her trade, business, craft or profession.
“Professional Customer” or “B2B Customer” means a customer acting for commercial, business or professional purposes.
“Product” includes, without limitation, fatbikes, e-bikes, e-scooters, bicycles, batteries, chargers, spare parts, tyres, braking components, electronic components and accessories.
“Vehicle” means any bicycle, fatbike, e-bike, e-scooter or other mobility product sold, repaired, maintained or otherwise handled by EVX-Mobility.
“Services” include diagnostics, inspection, repairs, maintenance, assembly and other technical services performed by EVX-Mobility.
1.3 Scope
These General Terms and Conditions apply to quotations, orders, reservations, purchases, deliveries, in-store sales, online sales, diagnostics, repairs, maintenance and other services provided by EVX-Mobility.
Any deviation from these General Terms and Conditions must be expressly agreed between EVX-Mobility and the Customer.
Where the Customer is a Consumer, mandatory Belgian and European consumer protection legislation always takes precedence over any conflicting provision contained in these General Terms and Conditions.
2. Products, Offers and Product Information
EVX-Mobility takes reasonable care to ensure that descriptions, photographs, specifications, colours, dimensions, weights, range figures, speeds, charging times and other product information are accurate.
Minor differences that do not materially affect the Product may occur.
Photographs and images are intended for illustration purposes. Colours and finishes displayed on a screen may differ slightly from the actual Product.
Information concerning battery range, charging time, maximum range or performance is indicative unless expressly stated otherwise.
Actual range and performance can be influenced by factors including rider weight, load, tyre pressure, temperature, weather conditions, terrain, wind, riding style, assistance level, battery condition and maintenance.
Obvious typographical, technical, pricing or stock errors do not bind EVX-Mobility to the extent permitted by law.
3. Orders and Conclusion of the Agreement
3.1 Online Orders
An online order is submitted when the Customer completes the ordering process and confirms an order carrying an obligation to pay.
An agreement is concluded when EVX-Mobility accepts or confirms the order, subject to payment verification, availability, fraud prevention and obvious errors.
3.2 Product Availability
All Products are subject to availability.
If a Product becomes unavailable after an order has been placed, EVX-Mobility will inform the Customer as soon as reasonably possible.
Where EVX-Mobility cannot fulfil an order, any amount already paid for the unavailable Product will be refunded in accordance with applicable law.
3.3 Refusal of Orders
EVX-Mobility reserves the right, within the limits permitted by law, to refuse or cancel an order in the event of:
suspected fraud;
identity or payment-method misuse;
serious previous non-payment;
incorrect or incomplete Customer information;
an obvious pricing or technical error;
unavailability of the Product; or
another legitimate reason that makes fulfilment impossible or unlawful.
4. Prices and Payment
4.1 Prices
Prices offered to Consumers include VAT unless clearly stated otherwise.
Delivery, assembly or other additional charges, where applicable, will be communicated before the online order is completed where required by law.
Prices for Professional Customers may be displayed or quoted excluding VAT where this is clearly indicated.
4.2 Payment
The Customer must pay using one of the payment methods offered by EVX-Mobility.
EVX-Mobility may delay delivery or collection until payment has been successfully received or authorised.
4.3 Klarna – Payment in Three Instalments
Where available, Customers may be offered the possibility to pay in three instalments through Klarna.
The use of Klarna is subject to Klarna's own terms, eligibility criteria and approval process.
EVX-Mobility cannot guarantee that a Customer will be accepted by Klarna.
Unless expressly stated otherwise, EVX-Mobility does not itself act as the lender in relation to a Klarna financing or deferred-payment arrangement.
4.4 Retention of Title
To the extent permitted by law, Products remain the property of EVX-Mobility until the full purchase price and any agreed related amounts have been paid.
This provision does not affect mandatory legal rules concerning the transfer of risk to Consumers.
5. Delivery and Collection
5.1 Delivery
Products are delivered to the address provided by the Customer or through another delivery method selected during the ordering process.
The Customer is responsible for providing correct and complete delivery information.
5.2 Delivery Times
Unless expressly agreed otherwise, stated delivery times are estimates.
EVX-Mobility will make reasonable efforts to deliver within the indicated period and will inform the Customer of material delays.
Mandatory legal rights concerning late or failed delivery remain unaffected.
5.3 Transfer of Risk
For Consumers, the risk of loss or damage to Products sent by EVX-Mobility generally passes when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the Product, subject to applicable legal exceptions.
5.4 Transport Damage
Customers are encouraged to inspect delivered Products for visible transport damage.
Visible damage should preferably be reported to EVX-Mobility as soon as reasonably possible and documented with photographs.
Failure to report damage immediately does not in itself remove mandatory statutory rights.
6. In-Store Purchases
Purchases concluded entirely in one of EVX-Mobility's physical stores do not generally benefit from a statutory right of withdrawal merely because the Customer changes his or her mind.
This does not affect mandatory legal rights relating to defective or non-conforming Products.
EVX-Mobility may voluntarily offer additional exchange or return possibilities under conditions communicated separately.
7. Reservations, Deposits and Special Orders
EVX-Mobility may require a deposit for reserved Products, special orders or Products ordered specifically for a Customer.
Any deposit, cancellation condition or charge must be communicated to the Customer before the relevant agreement is concluded.
For Consumers, any cancellation charge or retained deposit will be applied only to the extent that it is transparent, proportionate and legally permissible.
Products ordered or configured specifically for a Customer may be subject to additional conditions.
Where the agreement was concluded online or otherwise at a distance, mandatory withdrawal rights remain applicable unless a statutory exception applies.
Detailed rules concerning online returns and withdrawal are contained in EVX-Mobility's separate Return and Withdrawal Policy.
8. Statutory Legal Guarantee
8.1 New Products Sold to Consumers
New consumer goods sold by EVX-Mobility are covered by the statutory legal guarantee of conformity provided under applicable Belgian law.
For new goods sold to Consumers in Belgium, the statutory legal guarantee period is in principle two (2) years from delivery.
The Consumer's statutory rights cannot be reduced or replaced by a shorter manufacturer warranty or commercial warranty.
8.2 Second-Hand and Refurbished Products
EVX-Mobility also sells second-hand and refurbished Products and Vehicles.
Where legally permitted and clearly and unambiguously agreed with the Consumer before the purchase, the statutory legal guarantee period for a second-hand Product is limited to one (1) year from delivery.
Where such reduction has not been validly agreed, the ordinary statutory guarantee period applies.
8.3 Condition of Second-Hand Vehicles
A second-hand Vehicle is sold taking into account its age, mileage, previous use, price, general condition, existing wear and any information specifically communicated to the Customer before purchase.
EVX-Mobility may record the condition of a second-hand Vehicle on an invoice, order form, delivery form, inspection report or separate condition document.
This may include, among other things:
mileage;
battery condition;
battery capacity where measured;
scratches;
paint damage;
wear;
condition of tyres;
condition of brakes;
condition of drivetrain components;
missing accessories;
previous repairs; and
known defects or deviations.
Where a Consumer was specifically informed before conclusion of the agreement that a particular characteristic deviated from normal conformity requirements and separately and expressly accepted that deviation in accordance with applicable law, that characteristic will be assessed accordingly.
8.4 Statutory Remedies
Where a legally recognised lack of conformity exists, the Consumer is entitled to the remedies available under applicable law.
EVX-Mobility remains the statutory seller towards the Consumer and cannot require a Consumer to rely exclusively on the manufacturer where EVX-Mobility is legally responsible.
9. EVX-Mobility Commercial Warranty on New Vehicles
The commercial warranty described in this section is provided in addition to the statutory legal guarantee.
It does not replace, reduce, suspend or otherwise restrict the statutory rights of a Consumer.
9.1 Frame – Two-Year Commercial Warranty
EVX-Mobility provides a commercial warranty of two (2) years on the frame of a new bicycle or Vehicle, calculated from the date of delivery.
This commercial warranty covers qualifying material and manufacturing defects affecting the frame, subject to these General Terms and Conditions and any applicable manufacturer requirements.
9.2 Electrical and Electronic Components – One-Year Commercial Warranty
EVX-Mobility provides a commercial warranty of one (1) year on electrical and electronic components of a new Vehicle.
Depending on the Vehicle, this may include:
motor;
controller;
display;
sensors;
electrical wiring; and
comparable electrical or electronic components.
Where a manufacturer provides a longer applicable commercial warranty, the relevant manufacturer conditions may apply.
The expiry of EVX-Mobility's one-year commercial warranty on electrical and electronic components does not mean that a Consumer's statutory legal guarantee rights expire.
A Consumer may therefore continue to rely on the statutory legal guarantee where the legal requirements for a lack of conformity are satisfied.
9.3 Exclusions from the Commercial Warranty
To the extent permitted by law, the commercial warranty does not cover defects or damage caused by:
normal wear and tear;
accidents;
falls;
collisions;
impact damage;
vandalism;
improper or abnormal use;
racing or use outside the intended purpose of the Vehicle;
overloading;
failure to perform reasonable maintenance;
incorrect assembly performed by the Customer or an unauthorised third party;
unsuitable storage;
external water or moisture damage;
deep discharge of the battery;
use of an unsuitable or incompatible charger;
use of incompatible parts;
modifications;
tuning;
removal or circumvention of speed restrictions;
modification of the controller, software or firmware;
manipulation of electrical systems;
unauthorised repair work; or
another external cause unrelated to a material or manufacturing defect.
These exclusions apply to the commercial warranty and do not remove statutory rights where the Consumer can validly rely on a lack of conformity under applicable law.
9.4 Second-Hand Vehicles
The commercial warranty described in this Article 9 does not automatically apply to second-hand or refurbished Vehicles.
Any commercial warranty applicable to a specific second-hand Vehicle must be expressly stated in writing at the time of sale.
The statutory legal guarantee described in Article 8 remains applicable.
10. Batteries
10.1 Battery Characteristics
Lithium-ion batteries are components whose capacity and performance naturally change over time.
Battery performance can be affected by:
age;
number of charging cycles;
temperature;
storage;
riding style;
vehicle load;
charging habits;
deep discharge; and
general use.
Normal and proportionate capacity reduction resulting from age and ordinary use is not automatically a lack of conformity.
An abnormal battery defect that qualifies as a statutory lack of conformity remains subject to the Customer's applicable statutory rights.
10.2 Battery Use
Customers must use a charger suitable for and compatible with the Vehicle and battery type.
Batteries must not be opened, punctured, short-circuited, modified or tampered with.
A battery that is visibly damaged, swollen, deformed, leaking, unusually hot or otherwise appears unsafe must not continue to be used or charged.
10.3 Battery Storage and Charging
Customers must follow the manufacturer's instructions regarding charging and storage.
Deep discharge, prolonged storage in an unsuitable condition, extreme temperatures, incorrect charging or water ingress may cause permanent battery damage.
Where a defect is demonstrably caused by such circumstances after delivery rather than by an original lack of conformity, it may fall outside the commercial warranty.
11. Wear Parts and Normal Wear
Certain components are naturally subject to wear through normal use.
These may include:
tyres;
inner tubes;
brake pads;
brake discs;
chains;
cassettes;
sprockets;
bearings;
cables;
grips;
pedals; and
similar wear components.
Normal wear consistent with the age, mileage and use of the Vehicle does not in itself constitute a defect covered by the commercial warranty.
This does not exclude statutory rights where a wear component itself has a legally recognised lack of conformity.
12. Tuning, Speed Modifications and Unauthorised Alterations
The Customer is responsible for using the Vehicle in accordance with all traffic, insurance, registration, age, helmet and other applicable legal requirements in the country where the Vehicle is used.
Unauthorised tuning, removal or circumvention of speed restrictions, modifications to controllers or software, motor modifications, battery modifications and non-approved electrical alterations may affect:
Vehicle safety;
legal classification;
road legality;
insurance coverage;
reliability; and
warranty coverage.
EVX-Mobility may refuse to perform work that it reasonably considers unsafe or unlawful.
A statutory guarantee claim may only be refused where there is a legally relevant basis for doing so.
13. Repairs, Diagnostics and Maintenance
13.1 Repair Order
By delivering a Vehicle or Product to EVX-Mobility for diagnosis, repair or maintenance, the Customer authorises EVX-Mobility to carry out inspections and technical actions reasonably necessary to assess the reported problem and perform the agreed work.
EVX-Mobility may record:
Vehicle type;
brand and model;
serial number;
mileage;
visible condition;
reported complaint;
existing damage; and
accessories delivered with the Vehicle.
13.2 Diagnostic Fee
Where EVX-Mobility performs a diagnosis or technical investigation and the Customer subsequently decides not to proceed with the proposed repair, EVX-Mobility may charge a diagnostic fee.
The diagnostic fee will normally be between EUR 25 and EUR 50, depending on the nature, complexity and extent of the diagnosis.
The applicable amount or the method used to determine it will be communicated to the Customer before the paid diagnostic work is carried out.
Where the Customer proceeds with the proposed repair, the diagnostic fee will not normally be charged separately unless otherwise expressly agreed in advance.
13.3 Repair Estimates
Any repair estimate is based on defects that are visible or reasonably identifiable at the time of diagnosis.
Certain defects may only become apparent after dismantling or further technical investigation.
13.4 Additional Repairs
Where additional defects or required work are discovered and this would materially increase the agreed or estimated price, EVX-Mobility will normally request the Customer's approval before performing the additional work.
An exception may apply where immediate action is reasonably necessary to prevent further damage or a safety risk and the Customer cannot reasonably be reached in time, provided that any action taken remains legally justified and proportionate.
13.5 Customer-Supplied Parts
EVX-Mobility may refuse to install parts supplied by the Customer where their compatibility, origin, quality or safety cannot be sufficiently established.
Where EVX-Mobility agrees to install a Customer-supplied part, EVX-Mobility remains responsible for the quality of its own workmanship.
However, to the extent permitted by law, EVX-Mobility is not responsible for a defect demonstrably caused by the Customer-supplied part itself.
13.6 Unsafe or Modified Vehicles
EVX-Mobility may refuse to repair or maintain a Vehicle that has been unlawfully modified, dangerously tuned or otherwise presents an unacceptable safety risk.
EVX-Mobility may also require certain unsafe conditions to be corrected before carrying out other repairs.
13.7 Test Rides and Technical Testing
The Customer authorises EVX-Mobility and persons acting on its behalf to carry out technically necessary:
test rides;
charging;
battery testing;
electrical diagnostics;
brake tests;
motor tests; and
other reasonable technical checks.
Such use will be limited to what is reasonably necessary for diagnosis, repair verification, maintenance or quality control.
13.8 Repair Times
Any repair completion time communicated by EVX-Mobility is an estimate unless expressly agreed as binding.
Completion may be affected by circumstances including:
availability of spare parts;
supplier delays;
manufacturer diagnostics;
warranty approval;
transport delays;
complexity of the repair; and
additional defects discovered during the work.
EVX-Mobility will inform the Customer of material delays where reasonably possible.
14. Collection of Repaired Vehicles
When a Vehicle is ready for collection, EVX-Mobility will notify the Customer using the contact information available to EVX-Mobility.
The Customer is requested to collect the Vehicle within fourteen (14) calendar days after notification.
The Customer is responsible for ensuring that the contact information supplied to EVX-Mobility is correct and current.
15. Storage Fees
Where a Vehicle has not been collected within fourteen (14) calendar days after EVX-Mobility has notified the Customer that it is ready for collection, EVX-Mobility may charge a storage fee of EUR 2 per calendar day.
The storage fee may only be charged where the relevant condition was validly and sufficiently clearly communicated or agreed and where the charge is legally permissible and proportionate.
The storage fee compensates EVX-Mobility for the space, handling and continued storage of the Vehicle.
16. Vehicles Not Collected for an Extended Period
A Vehicle does not automatically become the property of EVX-Mobility merely because it has remained uncollected for three months.
Where a Vehicle remains uncollected for a prolonged period, EVX-Mobility may contact and formally notify the Customer using the available contact details.
EVX-Mobility may subsequently exercise any legally available rights relating to custody, retention, recovery of unpaid amounts and uncollected property.
Any sale, disposal, retention or other treatment of an uncollected Vehicle will only take place in accordance with applicable law.
To the extent permitted by law, EVX-Mobility may suspend the release of a repaired Vehicle while amounts that are due and directly related to the relevant repair or service order remain unpaid.
17. Safety and Maintenance
The Customer is responsible for using and maintaining the Vehicle responsibly.
Before use, the user should perform reasonable safety checks, including checking:
brakes;
tyre pressure;
tyre condition;
wheels;
handlebars and stem;
lighting;
battery attachment; and
visible damage.
Manufacturer and EVX-Mobility maintenance recommendations should be followed.
Failure to maintain a Vehicle properly can affect its safety, performance, lifespan and, where causally relevant, commercial warranty coverage.
18. Range and Performance
Any stated range for an e-bike, fatbike or e-scooter is an estimate unless expressly guaranteed in writing.
Actual range can vary substantially depending on circumstances including:
rider weight;
passenger or cargo weight;
tyre pressure;
temperature;
wind;
terrain;
inclines;
riding speed;
acceleration;
assistance level;
battery age;
battery condition; and
maintenance.
A difference between estimated and actual range therefore does not automatically constitute a defect.
19. Liability
EVX-Mobility is liable in accordance with applicable law.
Nothing in these General Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
Nothing in these General Terms and Conditions limits mandatory Consumer rights.
For Professional Customers, EVX-Mobility may, where legally valid and subject to Belgian rules concerning unfair B2B terms, limit liability for certain indirect losses, including pure loss of profit, lost commercial opportunities or business interruption.
Any such limitation applies only to the extent permitted by law.
The Customer is responsible for removing valuable personal belongings from a Vehicle before leaving it with EVX-Mobility.
EVX-Mobility will exercise reasonable care in relation to Vehicles entrusted to it.
20. Force Majeure
Neither party is liable for failure or delay in performing an obligation to the extent directly caused by circumstances outside that party's reasonable control and to the extent permitted by law.
Such circumstances may include:
fire;
flooding;
natural disasters;
serious transport disruption;
widespread network or power failure;
government measures;
strikes or major industrial disruption;
war or civil disturbance; and
unforeseen supply-chain disruption.
Mandatory Consumer rights concerning non-delivery, delay or termination remain unaffected.
21. Cross-Border Sales within the European Union
EVX-Mobility may sell and deliver Products to Customers in other EU Member States where the relevant destination is offered by EVX-Mobility.
A choice of Belgian law does not deprive a Consumer of mandatory protections that cannot be contractually excluded under the applicable rules of private international law.
Rules concerning e-bikes, fatbikes and e-scooters can differ between countries.
This may include rules concerning:
maximum permitted speed;
motor power;
registration;
insurance;
licence requirements;
minimum age;
helmet requirements; and
where a Vehicle may legally be used.
The user is responsible for complying with the rules applicable to the use of the Vehicle in the country or location where it is used, without prejudice to any mandatory information obligations of EVX-Mobility.
22. Complaints
Customers may submit complaints to:
EVX-Mobility BV
Emile Vanderveldestraat 24/6.2
2850 Boom
Belgium
E-mail: info@evx-mobility.be
Telephone: +32 492 93 25 28
Customers are encouraged to include:
their full name;
order or invoice number;
Product or Vehicle;
serial number where available;
a clear description of the problem; and
relevant photographs or videos where useful.
EVX-Mobility will make reasonable efforts to investigate complaints and seek an appropriate solution.
23. Applicable Law and Disputes
Agreements with EVX-Mobility are governed by Belgian law.
For Consumers, this choice of law does not deprive the Consumer of mandatory protection available under applicable private international law.
The parties will first attempt to resolve any dispute amicably.
Consumers retain the right to use competent alternative dispute resolution mechanisms where available and to bring proceedings before the courts having jurisdiction under applicable law.
For B2B disputes, the parties may, to the extent legally permitted and validly agreed, submit disputes to the competent courts of the judicial district in which EVX-Mobility has its registered office.
24. Additional Provisions for Professional Customers (B2B)
Consumer protection provisions apply to Professional Customers only where the law expressly provides.
Professional Customers must inspect delivered Products within a reasonable period and notify EVX-Mobility of visible defects or discrepancies without undue delay, subject to mandatory law.
Invoices must be paid within the payment period indicated on the invoice.
In the event of late payment, EVX-Mobility may charge interest and recovery costs only to the extent permitted by applicable law and the parties' agreement.
All B2B provisions are interpreted subject to Belgian rules concerning unfair contractual terms between businesses.
25. Amendments to These General Terms and Conditions
EVX-Mobility may amend these General Terms and Conditions from time to time.
Amended terms apply to future agreements from the date on which they enter into force.
Unless legally permitted and validly agreed otherwise, an amendment does not retroactively change the terms applicable to an agreement already concluded.
EVX-Mobility may retain previous versions for administrative and evidentiary purposes.
26. Severability
If any provision of these General Terms and Conditions is found to be invalid, unlawful or unenforceable in whole or in part, this does not automatically affect the validity of the remaining provisions.
The remaining provisions will continue to apply to the extent legally possible.
27. Evidence and Electronic Communication
To the extent permitted by applicable law, orders, invoices, e-mails, electronic communications, work orders, payment records, diagnostic records and other business records may be used as evidence.
Customers agree that EVX-Mobility may communicate electronically regarding orders, quotations, repairs, invoices, collection notifications and other service-related matters using the contact information provided by the Customer.
28. Separate Website Policies
These General Terms and Conditions should be read together with any other applicable EVX-Mobility policies.
EVX-Mobility maintains separate documents concerning, among other things:
Return and Withdrawal Policy
Privacy Policy
Cookie Policy
Where applicable, those documents supplement these General Terms and Conditions.
29. Final Provisions
These General Terms and Conditions form part of the contractual relationship between EVX-Mobility and the Customer together with the applicable order, quotation, invoice, work order and any specifically agreed written conditions.
Where specific written conditions have been individually agreed for a particular order or repair and validly deviate from these General Terms and Conditions, the specifically agreed conditions take precedence for that particular matter, subject to mandatory law.
Nothing in these General Terms and Conditions is intended to waive, restrict or exclude rights that cannot legally be waived, restricted or excluded.
EVX-Mobility BV
BE 1029.867.014
Emile Vanderveldestraat 24/6.2, 2850 Boom, Belgium
Frankrijklei 45, 2000 Antwerp, Belgium
Hoogstraat 3, 2850 Boom, Belgium
evx-mobility.be
+32 492 93 25 28
Version: 20 August 2026